PRIVACY POLICY

Isibindi Waste Management (Pty) Ltd ("Isibindi Waste Management", "we", "us", "our") is a division of Isibindi Holdings, a South African company registered under the Companies Act 71 of 2008. We are the responsible party for personal information collected through this website and in connection with our services.

Our principal place of business is in Gauteng, South Africa. You can contact our Information Officer at: wastemanagement@isibindiholdings.co.za

We collect personal information that you voluntarily provide to us, including when you:

• Complete a rate request or pickup booking form on our website
• Contact us by email, telephone or through our website
• Subscribe to our newsletter or request our insights articles
• Enter into a service agreement with us

This information may include: your name, job title, company name, email address, telephone number, physical address, and details about your waste management requirements. We do not collect sensitive personal information as defined in POPIA unless specifically required and with your explicit consent.

We use your personal information to:

• Respond to your enquiries and provide the services you request
• Prepare waste audit reports, programme proposals and service agreements
• Send you updates about our services, articles and industry insights (with your consent)
• Comply with our legal and regulatory obligations
• Improve our website and service offering

We process your personal information on the lawful bases of: contract performance (where you are a client or prospective client), legitimate interests (responding to general enquiries), and consent (marketing communications and non-essential cookies).

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as email service providers, CRM platforms and analytics tools) — these providers are contractually bound to protect your information and may only use it for the specified purpose.

We may disclose your information where required by law, court order, or to protect the rights and safety of Isibindi Waste Management, our staff or the public.

Some of our service providers are located outside South Africa. Where we transfer personal information across borders, we ensure adequate protection is in place in accordance with Section 72 of POPIA, including through data processing agreements that impose equivalent protections to those required by POPIA.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client records are typically retained for seven years after the end of a service relationship for financial and regulatory compliance purposes. Marketing preferences are reviewed annually.

As a data subject under the Protection of Personal Information Act 4 of 2013 (POPIA), you have the right to:

• Be informed about the collection and use of your personal information
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Object to the processing of your personal information
• Request deletion of your information (subject to legal retention requirements)
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact our Information Officer at wastemanagement@isibindiholdings.co.za. We will respond within 30 days.

Our website uses cookies and similar technologies. Essential cookies are required for the site to function and are always active. Analytics cookies (where you have consented) help us understand how visitors use our site. You can manage your cookie preferences at any time — see our Cookie Policy for details.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include encryption of data in transit, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but are committed to using industry-standard protections.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

For any privacy-related questions or complaints, contact our Information Officer:
Email: wastemanagement@isibindiholdings.co.za
Post: Information Officer, Isibindi Waste Management, Gauteng, South Africa

If you are not satisfied with our response, you may lodge a complaint with the Information Regulator (South Africa): www.justice.gov.za/inforeg